Postal mishap

Today's mail contained a plastic envelope for DH. On the very top, it says "WE CARE." in very large letters. Under it, is a long letter that starts with, "We sincerely regret the damage to your mail during handling by the Postal Service. We hope this incident did not inconvenience you. etc. etc. ....." Basically, it says that sometimes things get damaged in transit.
It concludes with, "We hope you understand. .......... Please accept our apologies."
Inside the envelope was the front cover of The Economist, nothing else.
Inconvenience? Let me think about that one .............................